Standard shipping delivery time on non-custom items is 7-10 business days.

Please note: Overnight shipping and Second Day Air on non-custom orders are delivered only on business days.

Custom, Dropship, or on-demand items will arrive separate from non-custom items.

Custom items vary by product; however, most take 14 business days for delivery. Custom items are not eligible for expedited shipping delivery.

Trophies, Plaques, and Custom Medals: 10 – 14 business days

Custom Shirts: 10 – 14 business days

Belt Buckles: 10 – 14 business days

Custom Ribbons: 14 – 21 business days

Jackets and Hoodies: 14 – 21 business days

After your order is shipped you will receive an email with a tracking number for your package. Please make sure to check your spam folder for this message if you do not see it in your inbox.

Items that are eligible for returns should be in the original condition and sent back within 30 days after you receive your order for a full refund or store credit (your
choice).

Custom Items, Dropship Items, and On-Demand Items:

Due to the specialized nature of custom, dropship, and on-demand items, they are not eligible for returns or exchange, except in the case of manufacturing defects. Please use the sizing chart to ensure that you are ordering the correct size. If you have any questions, please contact us at 301-961-2934 or email us at hello@shop4-H.org.

4-H Footwear by Twisted X Items:

Returns on non-defective shoes will result in a $10 restocking fee by the manufacturer that will be deducted from the refund.You may return or exchange this item for another size or style if you return it in as new, unworn condition within 14 days. The customer is responsible for shipping to and from the manufacturer for exchanges.

Twisted X warrants its footwear to be free of defects in workmanship and materials. Twisted X does not warrant soles against wear. Twisted X will not consider any claim/claims when the footwear is misused, abused, or altered in any way. Reasonable care is essential with all Twisted X products. For manufacturer defect returns please contact our customer service department orders@shop4-h.org or 301-961-2934.

Returns on non-defective shoes will result in a $10 restocking fee by the manufacturer that will be deducted from the refund.

If you have any questions, please contact our customer service department at orders@shop4-h.org or 301-961-2934. 

Damaged Item:

We apologize if your item arrived damaged, broken, or defective. Please email a picture of the defective item(s) along with the order number to hello@shop4-H.org.

Wrong Item:

If you received the wrong item, please email a picture of the item received, order number, and the correct item information to hello@shop4-H.org.

Missing Item:

If an item is missing, please contact us at 301-961-2934 or at hello@shop4-H.org

Wrong Size:

If you receive the wrong size of an item, please email us with a picture of the size tag along with the order number to hello@shop4-H.org.

When returning items, please include the packing slip or copy of online confirmation. Eligible returns can be shipped to:

Shop 4-H Distribution Center
911 North Central Ave
Wood Dale IL 60191

Shop 4-H must collect sales tax as required by each state. Our requirements to charge taxes will continue to change on a rolling basis, so even if you do not see taxes being charged now, they may be added in the future.

If your organization is qualified to make tax-exempt purchases, please submit the following information to hello@shop4-H.org to ensure that you will not be charged taxes on your orders:

• Name of Institution/Extension Office
• All email addresses associated with the Shop 4-H account to prevent delays with future orders.
• PDF copy of Tax-Exempt Certificate

Note: We want to inform you that our site is currently experiencing technical issues at checkout, where customers are being charged taxes even if their account is marked as Tax Exempt. We do apologize for any inconvenience this has caused to your shopping experience and want you to know that we are doing all we can to resolve the issue. Currently, we have
been able to determine that the following states are being affected by this issue: Arkansas, Iowa, Kentucky, Michigan, Nevada, New Jersey, North Carolina, Oklahoma, South Dakota, Utah, Wisconsin, and Wyoming. Customers from these
states are still able to place orders, however we ask that you remain patient with our team as we will have to manually adjust or refund the taxes that were
added to your purchase.

If you are using our online system and not a part of the Land Grant University system, you must pay using a valid debit or credit card.

 Customers from the Land Grant University System, County Extension Service Offices, etc. can also pay using a valid debit or credit card.

Yes, you can order and pay by check by sending in your order along with a check to:

National 4-H Council E-Commerce 

P.O. Box 69395

Baltimore, Maryland 21264-9395

Send Payment to:

National 4-H Council E-Commerce 

P.O. Box 69395

Baltimore, Maryland 21264-9395

If you are a part of the Land Grant University System, County Extension Service Office, Schools, Government or Military Agencies, you can fax us a Purchase Order to 301-961-2937 or email Purchase order to hello@shop4-H.org.

• Purchase orders must appear on the company letterhead and be signed by authorized personnel.
• An email address must be present on the purchase order.
• Contact information for billing purposes.
• If you have received a formal quote from us, please reference that quote number on your order.
• Purchase order number.
• Recipient’s first name & last name.
• Email address.
• Phone number.
• Shipping address.
• Billing address.
• List of items to be ordered.

Unfortunately, we are unable to process international and APO
orders online through our website due to shipping issues. Please
contact us at 301-961-2934 or send us an email to hello@shop4-H.org. We will be happy to place the order for you.

Digital download files will be delivered to the email address used when placing your order. You will receive a separate email with a link to download your digital files. This email should arrive at the same time as your order confirmation email. Each file has a limit of three downloads per order.

You can also access your files in your digital library. Accessing your digital library gives you access to all orders you have previously placed with an associated digital file. You must be logged in to your Shop4-H.org account to access your digital library. To see all your digital files, click here: https://shop4-h.org/tools/digital-library/order

If you experience issues accessing your digital files, please call us at 301-961-2934 or email us at hello@shop4-H.org.

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