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Frequently Asked Questions

What is your return/exchange policy?

Return items in original condition within 30 days for a full refund or store credit (your choice). When sending items back, please include the packing slip or copy of online confirmation. Due to the specialized nature of custom and small business products, they are not eligible except in the case of manufacturing defects. Eligible returns can be shipped to:

Shop 4-H Distribution Center
911 North Central Ave
Wood Dale IL 60191


What address can I send my payments to?

National 4-H Council E-Commerce 

P.O. Box 69395

Baltimore, Maryland 21264-9395


When will I receive my order?

Standard shipping on most items is 7-10 business days. Custom items vary by product, however most take 14 business days for delivery. After your order is placed you will receive an email with a tracking number for your package. Please make sure to check your spam folder for this message if you do not see it in your inbox. Please note: Overnight shipping and Second Day Air are delivered only on business days.

Why am I being charged sales tax?

Due to a recent United States Supreme Court ruling and subsequent legislation affecting all eCommerce stores, Shop 4-H must now collect sales tax as required by each state. Our requirements to charge taxes will continue to change on a rolling base, so even if you don’t see taxes being charged now, they may be added in the future.

If your organization is qualified to make tax-exempt purchases, please submit the following information to to ensure that you will not be charged taxes on your orders:

- Name of Institution/Extension Office
- All email addresses associated with the Shop 4-H account to prevent delays with future orders
- Digital copy of Tax Exempt Certificate

Can I pay by check?

If you are using our online system and not a part of the Land Grant University system, you must pay using a valid debit or credit card.

How do I access Digital Download items after purchase?

Digital download files will be delivered to the email address used when placing your order. You will be allowed three attempts to download the products. Please make sure you save the file immediately. If you pay for your order using the "Bill Me Later" payment method, you must either call us at 301-961-2934 or email us at with your order number, and the files will be released to you.

Where can I find the W9 form?


I have questions about 4-H Curriculum, is there an FAQ for that?

In fact, there is! It be viewed by clicking here.

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